We focus on all critical issues affecting service businesses, including strategy, business models, organizational development, sales and marketing, technology and operations across many industries and all geographies. We bring deep market experience and functional expertise in helping companies beat competitors, reach higher levels of performance and sustain it in the future.

We are uniquely placed to deliver solutions to well scoped problems or work successfully on major business transformational issues, including business building and growth, operational improvement and change programs or new go-to-market initiatives. We combine a deep understanding of service business, a unique blend of top management and consulting expertise and strong industry experience.

Each business and the context within which it operates are unique. Our approach is therefore highly customized. We work with managements to understand their views, requirements and objectives, while bringing to the table industry insights, proven methodologies and services thought leadership. Our teams integrate leading practitioners with deep services and industry experience with consulting and technology professionals with strong skills sets. They speak our clients language and understand the environment in which they operate.

In our projects we aim to rapidly deliver fact based recommendations, backed by analysis and making use of, often underutilized, data to drive new insights or confirm assumptions. We then produce actionable plans with significant potential impact. We agree deliverables with our clients, work to achieve stakeholder buy-in and drive effective implementation. Our fees are tied to our ability to deliver results and the value we help create. We do not engage unless we think we can have a significant impact and deliver value rapidly with ROI at a multiple of the cost of our engagement.