INTERNET OF TECHNICIANS
INTERNET OF TECHNICIANS
While everybody is talking about connecting Things to the Internet, today Simac built in the Internet of Technicians into its Service Cruiser® field service automation platform.
E.g. thanks to the real time availability in the cloud of key parameters of an Internet connected Thing, imminent Thing failures can be detected before the failure becomes effective and before the Customer even notices. Thanks to Service Cruiser®, IoT device vendors, service providers and retailers can fully automate the intervention of a field service Technician before the failure becomes effective, completely eliminating Customer service contact center and Technician dispatch center costs.
Once Customers get used to Service Cruiser® Internet of Technicians they will never want to leave this IoT device vendor, service provider or retailer for another one not offering this quality and level of service - and certainly not when it comes at a lower instead of a higher cost thanks to full automation.
The Customer and the Field Service Technician are the only humans involved throughout the process, eliminating human mistakes, delays and labor costs. This allows the IoT device vendor, service provider or retailer to offer the premium service even at a lower cost than ever before.
Service Cruiser combines a complete portfolio of field service operations with cloud software for field service management. Use it to reinvent your field services to meet and exceed expectations.
Service Cruiser manages and runs field service operations for telecom service providers, utilities, Internet of Things device vendors and mass retailers, all with unparalleled efficiency and customer satisfaction.
Number of Employees:
Revenue (in USD):
Activity:
Company Name:
Street:
ZIP
City:
Country:
Chris Lefrere
Director Innovation and Business Development
